Contact Us
Got a question about one of our reviews, spotted something that looks out of date, or want to flag a sweepstakes casino we should look at? This page explains what we can help with and how to get a message to us.
What we can help with
Social Casinos covers sweepstakes and social casinos — sites that let you play slots, table games and other casino-style titles using a dual-currency model (typically Gold Coins for free play and Sweepstakes Coins that can potentially be redeemed for prizes) rather than traditional real-money wagering. Our team researches welcome offers, game libraries, redemption terms and state availability so readers can compare platforms like Crown Coins, SplashCoins, Casino.Click and the other operators listed on the site.
Reach out if you want to:
- Report an error in a review — an offer that's changed, a state restriction that's out of date, or a redemption term we've got wrong
- Ask about how we rate and rank operators, including how highest-RTP claims and editorial scores are put together
- Suggest a sweepstakes casino for us to research that isn't currently covered
- Raise a concern about responsible play, or ask where to find support resources
- Point out a broken link or a technical issue on the site itself
What we can't help with
We're an independent review and comparison site, not a casino operator, payment processor or customer support desk for any of the platforms we cover. That means we can't:
- Process withdrawals, redemptions or refunds on behalf of a sweepstakes casino
- Verify your identity, reset your password or unlock an account with an operator
- Give legal advice on whether a specific site is permitted in your state
- Guarantee the outcome of any promotion, bonus or prize redemption
For account-specific issues — a stuck redemption, a verification request, or a billing question on a purchase you made — contact the support team of the operator directly through the help section of their own site or app. They hold your account details and are best placed to resolve it.
Before you write in about a specific operator
If your question relates to a particular offer or feature, it helps us respond faster if you can include:
- The name of the operator, taken from our current listings
- The state you're contacting us from, since eligibility and rules vary by state and change over time
- What you saw on our page versus what you experienced on the operator's site
- Roughly when you last checked — offers, coin bundles and eligible-state lists are updated by operators frequently
A note on accuracy and how we work
Everything on this site is based on publicly available information and our own research into published terms, coin structures and state eligibility lists. Availability of sweepstakes casinos varies by state, laws are changing frequently, and some jurisdictions restrict or prohibit this model entirely — always check an operator's own terms and your state's current rules before signing up. We don't accept payment in exchange for a better rating, and commission from any operator never decides where it sits in our rankings.
If you'd like more background on how the site is run, visit our About Us page. For guidance on playing within your limits, see Responsible Gambling. Our full terms of use, including how we source and present information, are set out on the Terms and Conditions page.
Response times
We read every message that comes in, but as a small editorial team we can't promise an instant reply. Straightforward corrections and factual flags are usually the quickest to action; broader questions about methodology or coverage may take a little longer. There's no need to send a message more than once — duplicate messages don't speed things up.